Job Support Scheme and Job Retention Bonus

Job Support Scheme

(Updated 2.11.2020)

The Job Support Scheme introduction has been delayed due to the second lockdown and the extension of the CJRS. More information here on the CJRS extension.

Updated 30.10.2020)

31st October 2020 marks the end of The Job Retention Scheme – or furlough – which was introduced by the government to aid businesses and support employees. In it’s place is The Job Support Scheme, which has been created to support individuals and businesses with the challenges created by Covid-19 in recent months. This scheme has recently been updated and the changes will be detailed below. It will come into force from 1st November 2020 and will run for six months, until 30 April 2021, with a review of the terms due to occur in January. All employers with a UK bank account and UK PAYE schemes can claim the grant.

  • Neither the employer nor the employee needs to have benefitted from The Job Retention Scheme (furlough) in order to be qualified for the Job Support Scheme.
  • The employee will be required to work a minimum of 20% of their normal hours and will be paid normally for these hours.
  • Employees will receive 66.67% of their usual pay for the hours not worked – paid in part by the employer and in part by the government.
  • The employer will be required to pay 5% of the hours not worked, up to a maximum of £125 a month – they may pay more if they desire.
  • The other 61.67% will be paid by the government, up to a maximum of £1541.75.
  • Employees must be on an employer’s PAYE payroll between 6 April 2019 to 23:59 23 September 2020.
  • Large businesses (250 + employees) will have to meet a financial impact test. SMEs and charities will not have to take the test.

Due to these conditions, employees that are eligible for the scheme will continue to receive at least 73% of their normal wage, where they earn £3125 a month or under. From 8th December 2020, employers will be able to make a claim online through and they will be paid on a monthly basis.

Job Retention Bonus

The Job Retention Bonus is a one-off taxable payment of £1000 to an employer for each eligible employee that was furloughed and continuously employed by you until 31st January 2021. The bonus can be claimed between 15th February 2021 and 31st March 2021 – this money does not have to be paid to your employee. The eligible employee cannot be serving a notice period on 31st January 2021. You must also meet the minimum income threshold.

Flexible working in the digital era webinar

We are holding our July webinar on Friday 24th July at 12:30 on the topic of Flexible working in the digital era.

This will cover:

  • How to manage remote employees
  • Flexible working requests
  • How to use Zoom
  • Legal & Safety obligations

We will close with a Q&A session followed by an exclusive after party for all our HR retained clients.

If you’d like to join us please sign up here.

Could we also add the contact details for the payroll clients please: “If you need any HR support please contact us on: or 01522 815100”

How to make your Workplace COVID-secure

Whilst it’s positive news that workplaces are beginning to reopen, there are steps which all businesses have to take to ensure the safety for their employees. You’ll need to comply with the guidance issued by the government: Working safely during coronavirus (COVID-19)

Physical distancing is important, as is practicing good hygiene including frequent hand-washing and sanitising hands regularly. There may be the possibility that masks will become compulsory in the future so ensuring you undertake your risk assessments, share them with employees and regularly review them will be crucial. It is expected by the government that businesses with over 50 employees will publish their risk assessments on their websites.

What next?

The guidance is still that people should continue to work from home where possible which could pose issues when bringing employees back from furlough is concerned – we recommend taking a risk approach to minimise the risk of discrimination claims and ensuring employee concerns are listened to and addressed. It may be that you can consider employees being flexibly furloughed, working alternative hours or a different shift pattern. Some employees may also consider a reduction in their hours if the other alternatives aren’t possible and they aren’t eligible for furlough. They key is communicating regularly with employees, not making assumptions, and keeping good notes on steps you have taken to support employees throughout the pandemic.

Government measures – Jobs Plan

The Chancellor presented his “Plan for Jobs” this week, providing a number of financially supportive measures, designed to kick-start the economy.  We have published a separate blog on this point on our website here.

Job retention bonus

There will be a new one-off payment of £1,000 to UK employers for every furloughed employee who remains continuously employed until at least 31 January 2021. Employees must earn above £520 per month on average between 1 November 2020 and 31 January 2021. Payments will be made from February 2021 and further details about the bonus will be announced by the end of July 2020.

New apprenticeships

From 1 August 2020 to 31 January 2021, employers in England will receive a payment of £2,000 for each new apprentice they hire aged under 25, and £1,500 for each new apprentice they hire aged 25 and over. These payments will be in addition to the existing £1,000 payment that the government already provides for new 16-18-year-old apprentices.

Workplace pensions and Coronavirus

The current economic conditions are having a huge impact on us all, however it’s at times like this when we can support our clients and provide the guidance they need.

We have put together some Questions and Answers about what Employers or Employees may need to consider at this time in relation to meeting the Auto Enrolment Pension obligations.

Can the Furlough Grant be used to cover pension contributions?

Employers must pay at least the minimum AE employer pension contributions on behalf of their furloughed employees.  But they can only claim back the minimum AE employer pension contributions on the earnings paid.

The minimum mandatory employer contribution is 3% of income above the lower limit of qualifying earnings (which was £512 per month until 5th April and is £520 per month from 6th April 2020 onwards).

The employer will also need to consider their employment contracts, any scheme rules and communicate with their employees before they make any changes to the contribution levels

What if the employer’s scheme operates on a salary exchange basis?

Updated guidance from the Government makes it clear that the salary for calculating the grant should not include the cost of non-monetary benefits provided to employees, including taxable benefits in kind. Benefits provided through salary sacrifice schemes (including pension contributions) that reduce an employee’s taxable pay should also not be included in the reference salary.

HMRC has confirmed that COVID-19 counts as a life event that could warrant changes to salary sacrifice arrangements if the relevant employment contracts are updated accordingly.

Can an Employer put their Pension on a “Contribution Holiday”?

The Pensions Regulator (TPR) have confirmed that they expect employers to continue making contributions into their scheme, and we would encourage any employers to do so if they can.

However, if the employer is concerned about whether they can meet their ongoing duties, we would suggest they speak to TPR but we are also here to help.

What should employers do if any members want to stop paying into their pension?

Members can stop their contributions at any time and should inform their scheme provider and Employer.

If an employee stops their contribution, automatic enrolment rules do allow employers to stop making their contributions.

If the member and/or the employer want to re-start the contributions, this can be done and again the member should inform the scheme provider and Employer of their intentions.

Getting in touch with TPR

If you need to get in touch with TPR here is a note of the website.

IMPORTANT : CJRS Claims, portal live on Monday 20 April

The latest guidance from HMRC was finally out last night & their portal opens 8am Monday. There are still some unanswered questions for HMRC, which the accountancy & tax professions are pushing for answers on, but the standard information is clearer now.

There are some fiddly bits, but most of the ‘we don’t know yets’ probably won’t affect most payrolls – but let us know if you have any employees on payroll with no NI number (eg from overseas or under 16yo), or any of zero hours contracts, or any new starters in late Feb/March, these are all trickier.

If we are preparing your claim, for example because we already operate your payroll, we will already have been in touch with you.

These are notes for those employers who are preparing their own grant claims. 

The process:

You will login through your employer’s Govt Gateway but you’ll need to also be registered for PAYE online and have an ePAYE number. Do this here:

It may be a struggle to get the claim uploaded, paid and into your account by 25th April, if you’re a ‘last Friday’ payday, but hopefully by 30th April, but this all depends on whether the portal is stable to cope with the millions of users!

If you don’t have funds to make the April payrolls, you should put a contingency plan in place.  Speak to us if you need further help with this.

You’ll make your first grant claim for March and April together, then one per pay period after that.  You can upload your grant claim from 14 days before the payday.

Get all your information ready for the claim – suggest you’ll need a spreadsheet! You’ll have to enter all furloughed employees individually if you have less than 100, you can bulk upload an excel spreadsheet if you have more than 100 employees to claim for.

There is no ‘save and return’ option and you’ll be kicked off after 30 mins of inactivity – so keep doing keystrokes to keep yourself on there, whilst you check information.  Try and be as prepared as you can be before you logon.  There will be a calculator on the portal if you are stuck but try and work it out yourself on spreadsheet first, as that will be quicker.

Common situations:

  1. Holiday Pay – you can allow holidays & it doesn’t break furlough (which otherwise needs to be a min of 3 weeks each time); but you have to claim just 80% for the grant amount & then top up to 100% for your payroll; same for bank holidays, if they’re normally taken as leave. Or you can just assume it’s a working-furlough-day, claim the furlough amount & add their extra holiday days onto entitlement for ‘post lockdown’.  Your decision probably depends on how much all these accrued holidays are going to cause you a problem later in the year. You need to remember that the holiday top up element is not just basic pay that you might have used to calculate the furlough grant element but should include commission, bonuses etc.
  2. If you normally claim £4k NI employment allowance (based on your business’ last year’s Class 1 Employers NIC being less than £100k) then you still have to take that in April, and until it’s used up. You will probably need to do some working out of this on a spreadsheet, as the Employers NIC element of your grant must be the lower amount.
  3. The worked examples on the HMRC handout show how to calculate pro-rata pay and NIC for furlough/non-furlough days –you include all dates in the month, 7 days a week.  If you are using average pay because they had uneven pay amounts, check what you can and cannot include (list on handout) and note that you need to average it for the tax year 2019/20 up to the date each employee was furloughed – using number of days from 6th April 2019 until the date they were furloughed (if before 6/4/20).  The worked examples in the handout are useful. HMRC HANDOUT


  1. prepare a reconciliation sheet of your grant claim & eventual payrolls – there may be some adjustments to make such as topping up apprentices to App Min Wage, topping up holiday pay, or pension contributions, for example;
  2. if there is anything you’re not sure about, make a judgement and note why you considered that to be the correct treatment. Then you can check in the coming days/weeks when things are clearer & adjust either grant claims and/or payrolls next time.
  3. Make sure you write down the submission number or take a screen shot as HMRC are advising an email confirmation will not be sent!

Setting up an online PAYE account (Important to claim CJRS Grant)

In order to process your Coronavirus Job Retention Scheme (CJRS) grant you will need to be able to access your online PAYE. (If we don’t access it on your behalf). The following notes provide a guide as to how to set up your account.

You don’t already have an account

If you have not done this already, it is a very simple process to set up access to your online PAYE account with HMRC. Go to the following website and click on Sign In.

  1. Click on create sign in details and follow the onscreen instructions to create the online user access.
  2. You then need to link the PAYE account to your user.
  3. Click on “get online access to a tax, duty or scheme”.
  4. Select “Employers or intermediaries, for example PAYE for employers or CIS” and click continue.
  5. Select “PAYE for employers” and click continue.
  6. Then follow the onscreen instructions, you will need your;
    1. HMRC office number (3 digit number preceding your PAYE reference),
    2. your PAYE reference and your accounts office reference.

If you have all of the correct information you will have access to your online PAYE account straight away.

You can’r remember your log in details

If you have already set up access to your online PAYE account and have lost your user number you will need to contact HMRC to reset this before you can access your account.  If you have your user number but have forgotten your password you can reset the password from the sign in screen.